Shipping and Returns
Your online order will be made ready for shipping within 24 hours. Delivery time normally takes up to 3 days provided that the article is in stock.
For billiard tables we operate with different delivery times. Keep in mind that for a delivery a couple of weeks should be taken into account after ordering.
Can I return my purchase?
If you are not satisfied with your purchase, you can return the ordered items within 14 days from the first day after receipt. You are entitled to a full refund of the items. We can only take back items that have not been mounted or used and provided with the entire original packaging.
How can I return a purchase?
We think it is important that you are satisfied with the product that you have purchased from us. If this is not the case, you can always return it to us within 14 days. Below you will find the instructions for a quick checkout:
1. Go to my account
2. Select my orders
3. click on view order in the order from which you want to return a product
Note: Return shipments will only be processed if they have been registered online in advance.
What are the costs for returns?
The direct costs of returning the items are for your account. In the event of a defect or if you have received a wrong item, Loontjens Billiards will pay the costs for the return.